Return Policy

How do I return my dress?

Returning the dress is easy peasy and FREE! All you need to do is place your dress in the prepaid satchel included with your order and drop it to your local Australia Post Office or yellow Express Post Box by 3 pm on your return date. No need to return any hangers or boxes you receive. 


Do late fees apply if I return the dress late?

Unfortunately, late fees do apply to ensure dresses are returned on time for the next customer to enjoy. We do send our customers a friendly reminder SMS on the return date to help you remember to return your dress. A late fee of $30/day applies if you do happen to miss your return date.


I don’t want late fees.. How do I know if you have received the dress that I have returned to you?

A confirmation email will be sent as soon as we have received your dress back safely at Labels for Hire HQ.  You can also take note of the specific tracking number on your return postage package to track the return.


What’s your return policy?

In the event your dress/es are not a perfect fit simply send it back within 24 hours with all tags attached and intact for a credit note less delivery.


What if my rental period ends on a Sunday or a Public holiday?

That’s okay! If your return date falls on a weekend or public holiday, please drop off the dress at your nearest yellow Express Postal Box at any time on the return date. It will arrive with us on the next business day and you’ll receive either an email or SMS with confirmation that the dress has returned to us.


Oh no! I can’t find my return postage satchel

Don’t worry. Just purchase another express satchel from Aus Post and address it to Shop 2 / 24-27 Crescent St, Holroyd, New South Wales, 2142. Please either email or SMS a copy of the tracking number to ensure its journey back to Labels for Hire.